Our vision is for a resident-led enterprise recognised as a centre of excellence, working together, with a shared commitment, to provide good, modern housing and excellent housing services.
What is a tenant management organisation?
A tenant management organisation (TMO) is a means by which council tenants, leaseholders and freeholders can collectively take on responsibility for managing their homes (also referred to as a resident management organisation (e.g. Waltham Estate RMO).
The resident members of the TMO create an independent legal body and usually elect a tenant-led management committee to run the organisation. The TMO can then enter into a legal management agreement (contract) with the landlord (Lambeth Council). The TMO is paid an annual management and maintenance allowance in order to carry out management duties delegated to them.
The services managed by the TMO vary with local circumstances but may include day-to-day repairs, allocations and lettings, tenancy management, cleaning and caretaking.
Office Opening Hours (the office is closed due to COVID-19. Please contact us online or by telephone)
Monday: 9.30am to 4.30pm
Tuesday: 9.30am to 4.30pm
Wednesday: 9.30am to 1.00pm
Thursday: 9.30am to 4.30pm
Friday: 9.30am to 4.30pm
Please note the office will be closed between 1pm to 2pm each day for lunch. Our phones are open 9.00am to 5pm
If you require an early morning appointment, before 9am or a late appointment, after 5pm, we need to know at least one week in advance in order to accommodate. Please ring the estate office on 0207 926 9083 to arrange a mutually convenient appointment time.
Emergency repairs can be reported to the out-of-hours service on 020 7926 6666 between 5pm and 9am during the week, at weekends and bank holidays.