Contractors' Code of Conduct

Working in your Home


Waltham Estate RMO staff and contractors will be required to work in your home. This charter sets out what you can expect from us and what we expect from you.


Our staff or contractors who work in your home will:

  • Have the appropriate qualifications or experience to execute the required work
  • Be polite and courteous
  • Show identification before entering your property
  • Be clean and tidy
  • Not to start work outside your property without letting you know
  • Arrange appointments with you if access is required
  • Keep safe all materials and equipment used
  • Clear up after the work is complete
  • Not to use audio equipment without your prior permission
  • Not to smoke in your property
  • Use dust sheets and protective covers to protect your possessions
  • Ensure that at the end of each day you have working gas, water, heating and cooking services
  • Respect your cultural priorities or personal circumstances
  • Take meal and comfort breaks away from your property
  • Inform you immediately if they are unable to keep an appointment
  • Reconnect and test services such as water, electricity and gas at the end of each working day and pay tenants for any gas, electricity and metered water used
  • Keep the tenants home secure at all times
  • Remove any of your possessions without your permission
  • Not use your phone.


When staff or contractors work in your home, we expect:

  • A person in the property to be over the age of 18
  • Access to be granted on the agreed day and at the agreed time
  • The working area to be clear of all possible obstructions
  • Additional repair requests to be reported to the estate office
  • The operative to be treated with respect
  • You not smoke whilst the contractor is on site
  • You to move valuables and small appliances that would be in the way of the work
  • You to be considerate towards our contractors
  • You to understand that although we will always do our best, there will be some disruption and things may not always go to plan.

If you feel any of the RMO contractors have not adhered to the above please contact the estate office