Gas Servicing

 

 

Should you experience problems with either your heating and hot water system or wish to have your system serviced, Smith & Byford  can be reached on 0800 0912140 or 0208 722 3436

 

 

 

 

 

 If you smell Gas

  • Do not turn electrical switches on or off
  • Do not use the telephone as this may generate a spark
  • Do not smoke or use a naked flame
  • Check all appliances to ascertain if any have been left on in error
  • Turn gas off at the meter
  • Leave the premises and telephone 0800 111 999
  • Contact the Estate Office on 020 7926 9083 or email waltham@lambeth.gov.uk


How can I arrange an appointment?

Smith & Byford can be reached on 0800 0912140  (24 hours a day 365 days a year) or email waltham@lambeth .gov.uk (three working days notice is required for this service).

 

How can I complain about service provider?

 

  • Contact the Estate Office on 0207 926 9083 or email waltham@lambeth.gov.uk
  • Contact Smith & Byford contractor on 0208 722 3436 or email CustomerCare@smithandbyford.com and copy to Waltham email too.


Energy saving tips

 

From Smith and Byford, working together with Waltham Estate  RMO

  • Reduce your room thermostat temperature and switch off your central heating when you are not at home
  • Your boiler must, by law, be serviced annually. Smith and Byford will contact you to make an appointment
  • Keep curtains closed when it gets dark to prevent heat loss through windows
  • Don't obstruct a radiators output, e.g. with long curtains or by drying washing over radiators as this will prevent heat circulation to the room and might also cause condensation
  • Don't leave taps running - always remember to put the plug in so that water (hot or cold) is not wasted
  • Adjust your heating - turning the heating down by just one degree on the thermostat can save up to 10 per cent on your annual bill
  • Drying clothes - try to dry your clothes outside, (or on airers) to maximise your heating efficiency and avoid damp problems
  • Expensive bills? - Investigate switching to a different energy tariff - By switching fuel suppliers you could save up to £493 a year, visit www.uswitch.com
  • www.energysavingtrust.org.uk has many useful hints and tips to save you money