Waltham Estate RMO works with all residents to provide an excellent housing management service. We encourage you to get involved in a number of ways. We seek your involvement by:
Board members can be council residents, leaseholders or freeholders on the estate. You do not need any specialist qualification or experience to become a board
member.
Low level of commitment
Customer satisfaction questionnaires
Residents will be sent a questionnaire or survey regarding the services that WERMO provides them with. Residents will be asked to complete these and send them (collection can also be arranged) back
to the estate office. The issues can include:
Post, email or telephone consultations
Residents are to be consulted on issues that arise in board, sub committee or general meetings. WERMO will feedback the results of consultations that are undertaken directly to those involved and
through the quarterly newsletter. These can also be used for:
• Random surveys
• Satisfaction monitoring for repairs
• Complaint handling.
Tenants newsletter
Tenants will receive a copy of the newsletter quarterly. An annual report and a homeowner's bulletin is also produced. If you require the newsletter in other formats such as another language, large
print or Braille, please contact the estate office on 020 7926 9083. Also if you would like to submit an article to any of our newsletters please contact the estate office or e-mail to
waltham@lambeth.gov.uk
Website
If you would to promote information on our activities page, please contact the estate office or email waltham@lambeth.gov.uk
Membership to the RMO
Membership to the RMO is open to all estate residents by paying £1 into the organisation. The purchase of a share provides a life time membership as well as the right to be nominated and be nominated
to be a Governance Board member. The purchase of a share also provides members with voting rights at general and special meetings.
Attending general or special meetings
The RMO holds four general and one annual general meetings each year. All estate residents are invited to attend such meetings and the agenda and previous meeting's minutes are circulated to each and
every property on the estate regardless of tenure or RMO membership.
Attending Leaseholder Annual Forum
This is an annual event that is open to all leaseholders, enabling them to meet each other and our staff and review performance over the previous year, plan services for the year ahead and find ways
of improving services for all leaseholders
Medium level of commitment
Newsletter Editorial Committee
Residents can contribute by providing articles, contributing to the design and layout and bringing new ideas. Residents are encouraged to respond to articles in the magazine.
Estate inspections
Quarterly estate inspections are held with the estate director, members of the board and a member of the estate cleaning contractors. This will be a chance for residents to monitor the standards of
cleaning, grounds maintenance, and communal repairs and to provide their feedback to the RMO. Estate inspection dates will be published in the RMO's newsletter.
Block champion
Individual tenants and leaseholders can volunteer to become block champions. This would be someone who lives in a particular block or road on the estate and who represents the views of the area. We
will consult these individuals about issues that affect this area.
Resident training
From time to time and as required, training is available for residents and board members. Residents can take part in WERMO resident training events to expand their skills and to assist with their
involvement with WERMO. For further details please contact the estate office on 020 7926 9083.
Improvement panels
Improvement panels can be established to work with the RMO on major planned environmental improvement schemes or Decent Homes work. These groups will meet whilst these schemes are carried out to
enhance the practicality of an area specification, for example through the provision of implementing a play area or type, design of new kitchen, front entrance door offered and so on.
Attending events
Residents can attend occasional events such as conferences. Conferences may discuss particular issues or raise awareness about involvement. Conference dates will be published in the newsletter and
displayed throughout the estate.
Members of sub committees
Residents may become a member of any of the RMO's sub committees. At the present time the RMO operates a finance sub committee. Training for this committee is provided free of charge.
Resident involvement inspector
Residents are able to become void property inspectors and will ensure the property offered to new tenants is of an appropriate standard and adheres to the RMOs lettable standard.
Virtual panel member
Residents are invited to comment electronically on newly formed RMO policies and procedures before formal consultation with all estate residents.
High level of commitment
Resident Board Members
The Governance Board is responsible for the long-term strategic direction of the organisation and for ensuring that the RMO team turns strategies and policies into reality.
Waltham Estate RMO governance board consists of 15 members, these members, lives on the estate
Activities and Events at Waltham Estate
TBA