Comments & Complaints

What should I do if I am not happy with one of your services?

 

Stage 1

The estate director for Waltham Estate RMO is responsible for investigating all stage 1 complaints irrespective of service area. The contact details for the estate director are:


Estate Director, Waltham Estate RMO
The Old Laundry
Thornicroft House
Stockwell Road, London
SW9 9PT

  • Phone: 020 7926 9083
  • Email:waltham@lambeth.gov.uk

They will try to sort out any difficulties straightaway. If this is not possible, they will let you know how long it should take. We aim to respond to your complaint within ten working days.

 

What should I do if I am not happy with this manager's reply?

 

Stage 2

If you are still not happy after the stage 1 investigation, you can complain to Lambeth Council's Corporate Complaints Unit, explaining why you are dissatisfied. They will investigate your complaint and are independent of the service you are complaining about and will carry out a full review of your complaint.

 

They will acknowledge your stage 2 complaint within three working days and let you know how long it will take to give you a reply. They aim to send you a report of their investigation within 25 working days. If they need longer, they will explain the reasons for any delay and let you know when you can expect a full reply.

 

Corporate Complaints Unit
Lambeth Town Hall
London
SW2 1RW

 

If I am still not happy?

If you are not happy with the way we have handled your complaint, you can contact the Local Government Ombudsman. This is an independent national service that investigates complaints about local councils. You can make a complaint to them at any time, however they will usually only investigate if you have already been through our own complaint procedure.

 

 

 

Anti-Social Behaviour

Waltham RMO is committed to ensuring that our residents have secure quality of life within the estate. Any form of anti-social behavior is not tolerated on our estate, our devoted staff are willing to work together with resident and perpetrators to do what we can to resolve the issue. Any aggressive, intimidating or destructive activity that damages or destroys another person's quality of life please contact the office on 0207 926 9083 between 9am to 5pm or report it to Out of hours.

WERMO has a “ZERO TOLERANCE” to all forms of Nuisance & ASB. We will not hesitate to take legal action against identified perpetrators.