Making your payments

When you make your payments on time, you contribute to the continuously improving service Lambeth Housing runs for you and your neighbours. Late payments mean Lambeth Housing has less to spend on repairing and improving your home and the area you live in.

 

How to pay your rent

You can pay your rent in several easy and convenient ways.

There is a surcharge of 1.65% if you make a payment by credit card. There is no charge to use your debit card to make a payment.

 

Online

You can make a payment online using Lambeths secure payment site by clicking the link at the top of this page.

 

By Direct Debit

Direct Debit logoYou can now pay your rent by direct debit.

  • It's simple - you provide us with your details and your bank sets up the Direct Debit rent payments - no more queuing or rent swipe cards. 
  • It's convenient - you can choose the 6th, 16th or 26th day of the month for payment.
  • It's safe - the Direct Debit guarantee will fully protect your payments.
  • it's efficient for you and us - the money we save we use to improve services.

To set-up a Direct Debit please call the Lambeth Living Call Centre on 020 7926 6000. You can also speak to a member of staff in the Lambeth Civic Centre.

 

By PayPoint

Cash payment can now be made at PayPoint outlets accross the country. Outlets providing this facility include newsagents, supermarkets and petrol stations.  Just take your existing rent or garage swipe card to a PayPoint with your rent payment.

 

By phone

The 24 hour automated hotline number for making payments by credit or debit card is 0208 290 2086.

 

By standing order

To make regular automatic payments direct from your bank
account please contact the Lambeth Service Centre on 020 7926 6000 or visit your local/ area housing office for a standing order mandate form or more information. 

 

At the cashiers' office

Payments can be made in the cashiers' office at:
Civic Centre,
6 Brixton Hill,

London,
SW2 1EG
Open Monday to Friday 9am – 5pm.

Click here for more information

 

At any post office

Using your existing rent or garage swipe card. Hand your swipe card and payment to the cashier, the cashier will credit your payment and give you a receipt.

 

By post

Cheques and money orders should be made payable to 'London Borough of Lambeth' and sent to:

           

             The Old Laundry Thornicroft House

             Stockwell Road

             London SW9 9PT

 

Please write your rent account reference number on the back of the cheque or money order.

Please do not send cash through the post

For further information on any of these payment options, please contact the Lambeth Service Centre on 020 7926 6000 or visit your local housing office.

If you have difficulties in paying your rent, you can visit the guide to rent or Money advise and support page for further information on how we can help.

 

Keeping track of your rent

It's easy to keep up-to-date with your rent payments. We send out rent statements four times a year, or you can telephone the Waltham Estate RMO office on 020 7926 9083 or email to Waltham Estate RMO office  on waltham@lambeth.gov.uk, for a balance update.

Our rents and repairs online service is no longer available. We apologise for the inconvenience. We are currently looking to develop a new way for you to check your rent statements online.

 

Rent arrears

The tenancy conditions, which you sign at the start of your tenancy mean that by law, you must pay your rent regularly and not get into debt. If you do not pay your rent on time or you do not pay at all we will have to take legal action and we could end your tenancy.

 

Our service standards

Your tenancy agreement with Lambeth Housing means that, by law, you must pay your rent regularly and not get into arrears. We will give you clear information about paying your rent and advice if you have difficulties in keeping up payments.